Hello and welcome to Natlingo's Terms of Service. We are delighted to have you on board as part of our Spanish immersion Platform. This document is here to guide you through the ins and outs of our platform, ensuring you understand how both you and your child will engage with Natlingo. We will cover your rights, responsibilities, and shed light on how we protect your family's information in compliance with applicable laws, including COPPA.
We know that diving into terms and conditions might not be the most exciting activity, but it is crucial for us to establish a clear understanding of our relationship. Trust is key, especially when it comes to your child’s Spanish immersion journey with Natlingo. So, let's make this process as straightforward and reassuring as possible. Thank you for choosing Natlingo for your family's Spanish immersion adventure.
Legal Agreement
Natlingo Inc., with its offices at 4335 Windsor Centre Trail, Suite 150, Flower Mound, Texas, 75028 United States of America (“Natlingo”, “We”, “Us”), provides an online platform for Spanish immersion sessions for students and tutoring services (hereinafter the “Platform” or “Site”) under the domain www.natlingo.com.
These Terms of Service (“Terms”) constitute a binding legal agreement between each individual, entity, group or association who views, interacts, links to or otherwise uses or derives any benefit from the website, app, any other software or features, and services (“You”, the “User”, and collectively, the “Users”).
By accessing the Platform, You are accepting these terms and You represent and warrant that You have the right, authority, and capacity to enter into these Terms. If You do not agree with the provisions of these Terms, please do not access and/or use the Platform.
Parental or Legal Guardian Consent
In order to make use of the Services, underage children who are students under 18 years old (hereinafter “child”, “children”, “minors”) must have previously been given permission from their parents or legal guardians (hereinafter, “User”, “Parent” or “Parents”), who will be considered responsible for all the actions carried out by the children under their care. Full responsibility in determining the specific content and services to which the children can access through the Platform corresponds to the Parents. As Internet makes it possible to access contents that are not appropriate for minors, the Parents are informed that there are mechanisms that exist, in particular filtering and blocking computer programs that allow them to limit the available content and, even though they are not infallible, they are especially useful to control and restrict contents that minors can access.
For the purposes of these Terms, the Parent understands that their acceptance and conformity of these Terms, implies the legal representation of the legal identity of the minor that access and uses the services provided by Natling as a student (hereinafter, the “Student”), and accepts to take the place of said minor for the purpose of full repair, in the case of damages and compensation which cannot be claimed from the minor.
User Account
As part of your use of the Platform we may require You as a Parent to create an account with Natlingo (the “Account”). In doing so, You agree to voluntarily provide information needed for the account creation process and You agree that our handling of that information is governed by these Terms and our Privacy Policy.
You are solely responsible for your Account and We are not liable for any acts or omissions by You in connection with your Account or as a result of your Account being compromised. You agree to immediately notify us if You discover or otherwise suspect any security issues related to Natlingo’s functions or your Account. You can contact us at support@natlingo.com.
Account Creation Process
Account creation by Parents is mandatory for Parents to participate in and monitor their child's educational activities and to create a student profile.
- Account Information: To create their account, Parents must provide the following information
- Full Name: Parents shall provide their full legal name as it appears on official documents.
- Email Address: Parents are required to provide a valid email address that will be associated with their Account.
- Password: Parents must choose a secure password to protect their Account information and ensure the confidentiality of their login credentials.
- Profile Management: Parents will have the ability to add multiple student profiles to a dashboard that is shown in the Platform, in case they have more than one child. They are the only authorized users with the privilege to edit or remove the profiles of the Students associated with their Account.
- Sessions and Content Visibility: Parents will have visibility into their child(ren)’s completed sessions, as well as information on future scheduled sessions, allowing them to stay informed about their child's educational progress. Through the Parent dashboard, Parents can access their child’s activity on the Platform as well as the educational content the child has been using, promoting transparency in the learning materials provided to their children.
- Usage Monitoring: Parents are encouraged to actively monitor and supervise the usage of the Student Account, ensuring that it is utilized in accordance with Natlingo’s policies. Any concerns or observed violations should be reported to Natlingo promptly through the “Report” feature that is available on the Site or in email to support@natlingo.com
- Responsibility: Parents are responsible for maintaining the confidentiality of their Account credentials and are advised not to share their password with unauthorized individuals. They shall promptly inform Natlingo in case of any unauthorized access or suspected security breaches related to their account through the “Report” feature available on the Site or in email to support@natlingo.com
- Accuracy of Information: Parents must ensure that the information provided during the Account creation process is accurate and up-to-date. Any changes to their personal information, including email address, should be promptly updated through the account settings.
Adding Student Information to Dashboard.
Once the Parents create their Account, they will be able to create the profile for the Student who will be participating in online Spanish sessions through the Platform.
- Student’s Account Creation: Parents will be enabled to create the Students’ profile on the Platform by providing the following information:
- Name: Student's first name.
- Last Name: Student's surname.
- PIN (Personal Identification Number): A specific code assigned to the Student for identification and access to their dashboard, especially when multiple siblings are on the same Parent Account.
- Age Range
- Level of Spanish: The Student's proficiency level in the Spanish language.
- Interests: Information about the Student's interests, which may be used to tailor the immersion experience.
- Access to Reports: Students will have access to reports provided directly to them by the Tutors, offering insights into their individual performance and progress. Feedback provided by Tutors to the Parents regarding the Students will not be visible in the Student's account. This information is intended for parental insight and communication.
- Profile Editing Authorization: Students are not authorized to edit their own profiles. Any necessary updates or changes to the Student's information should be communicated to the Parents, who can manage the Students’ profiles from the dashboard and/or the Parent's Account.
- Responsibility: Parents are responsible for the accuracy and truthfulness of the Student’s information provided during the account creation process. Any changes to Student’s personal information should be updated by the Parents.
- Use of PIN: Parents and Students are advised to keep the assigned PIN confidential and not share it with unauthorized individuals. The PIN serves as a specific identifier for the Student, provides access to the Student dashboard, and helps maintain individualized tracking.
About the Platform
- Services.
Natlingo provides an online language immersion platform specifically designed for children, focusing on the Spanish language. The service operates on a subscription-based model, offering a comprehensive immersion experience through personalized tutoring sessions. These sessions can be conducted on a one-on-one basis for individualized attention or in group settings, creating an interactive and engaging immersion environment.
The Site offers a rich array of online materials such as books, videos, games, and other interactive content designed to complement the immersion experience. These resources are curated to cater to children and enhance their understanding and proficiency in Spanish.
Natlingo ensures the provision of high-quality language immersion by engaging tutors who possess both expertise in teaching Spanish and strong educational skills (the “Tutors'').
The Tutors are carefully selected based on the following qualifications: expertise in teaching Spanish; educational skills, teaching credentials, communication skills, adaptability, and continuous professional development.
Natlingo provides a variety of sessions including:
- One-on-One Tutoring: Tutoring via one one-on-one or shared (two or more Students with one Tutor) for 25 or 50-minute long sessions where they receive Spanish immersion.
- Natlingo Live Experiences: 45 to 60 minutes experiences where a group of Students will be guided by a Natlingo Guide
- Fun Sessions: Tutors will teach kids something fun like cooking, singing, magic, etc., mostly in Spanish. These will also be 25 or 50-minute long sessions.
- Other Sessions: Natlingo continuously develops new, fun, and interactive sessions based on participant interests
Other Features
- Notifications: Natlingo offers a customizable notification system to enhance the user experience. Parents can manage their notification preferences through the settings. The following notification options are available:
- Email and SMS Notifications: Parents have the option to receive notifications via email or SMS. These notifications may include updates on new sessions, friend requests from other Students seeking joint sessions with the Parent's child, and other relevant communication.
- Direct Notifications to Students: Parents can authorize Natlingo to send direct notifications to their children. These notifications may include information about new sessions, reminders, and other important updates related to the Student's immersion journey.
- Mi Tienda: Natlingo features a section called "Mi Tienda," where Students can exchange points earned for completing assignments and activities. In Mi Tienda, Students can redeem points for online books, personalized profile features, and other benefits available through the Site. This section adds a gamified and rewarding element to the immersion experience, encouraging active participation and engagement.
- Tutor Now: Natlingo provides a specific feature known as "Tutor Now," allowing Students to connect with Tutors on-demand. The Tutor Now feature matches Students based on their Spanish level and specific learning needs with Tutors available for immediate teaching sessions.
- Tutor Now is included in the subscription plan. This feature provides flexibility for Students to access additional support beyond regular schedule-based tutoring.
- Matching Algorithm: The Tutor Now feature utilizes a matching algorithm to connect Students with Tutors, ensuring compatibility based on the Student's Spanish proficiency level and individual learning requirements as well as Tutor availability.
Terms & Conditions Updates
Types of Messages
Natlingo may send the following types of messages:
Promotional offers
Informational updates
Marketing content
Message Frequency & Charges
Message frequency varies. Message and data rates may apply based on your mobile carrier’s terms.
Opt-Out & Help Instructions
To stop receiving messages, text STOP to any of our text messages you’ve received. For assistance, text HELP to any of our text messages you’ve received or contact us at 972-532-9248 or support@natlingo.com.
